In addition to the game code, the support team may require proof of purchase for purchases made outside of Origin, so it would be good to have that ready also It would be a good idea to have that information ready for when you contact our support team so they can help track down where the game is tethered to. If you purchased the game packs outside of Origin online, you'll likely have an email receipt with a game code.
If you made the purchases in Origin, you'll be able to ( double-check that by checking out your Order History. If you find another account, check if your games are there instead.Īnother way to verify what EA account the packs are linked to is to track the purchases. Try logging in to Origin with any other email addresses you may have used. Look for your packs in your Games Library in the Origin Client. If they aren't listed under the Base Game tile under ' expansion packs' or ' game packs', etc, you may have another account. Once you've tried all 3 of these steps and confirmed your packs are not showing up on the Origin account you're checking, double-check you’re signed into the right account.
That means they are on there somewhere, we just need to do the right troubleshooting steps to get them to appear again for you.Ībove, members have already recommended two common helpful troubleshooting steps, to try: Your game packs will not be deleted or removed from your EA account unless you expressly ask the support team to remove them.
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